100% SATISFACTION GUARANTEE
VGS Chateau Potelle is committed to crafting the best wines possible. With that, we are proud to offer a full satisfaction guarantee on all of the wines you purchase from us. If you’re not 100% satisfied with any of the wines you receive from the winery, simply contact us at (707) 255-9440 within six months of purchase and we’ll happily send you a replacement.
Note that we will happily replace any wines purchased directly from the winery; however, we cannot replace VGS Chateau Potelle wines purchased from other wine retailers.
DELIVERY & WILL CALL
You must be 21 years of age or older, to order or receive alcoholic beverages from VGS Chateau Potelle. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from VGS Chateau Potelle are not for resale, and are for personal consumption only.
Weather Holds & Fall Shipments
Unless specifically requested, we avoid ground shipping when temperatures are too warm. Outside of this window, we ship orders when in-transit temperatures are below 78 degrees. As a result, the majority of our orders ship from in the Spring, Fall and Winter. Exact timing may vary by several weeks based on order volume and wine release dates.
States Authorized for Direct Shipment | Tax & Shipping Rates
VGS Chateau Potelle only ships to states where we are legally allowed and permitted. We collect the appropriate taxes each individual state requires Shipping rates are determined by weight, and fluctuate by each individual shipping zone and carrier. For specific questions please contact us directly at 707-255-9440
Will Call Orders
VGS Chateau Potelle is happy to extend the will call option at our Tasting House & Garden at 1200 Dowdell Lane in St. Helena with a 48-hour advanced notice Simply call us at 707-255-9440 and we will arrange to have your order(s) picked up at VGS Tasting House & Garden 1200 Dowdell Lane, St. Helena, CA 94574. Availability: Daily from 10 am – 4pm.
By joining a VGS Membership, you authorize you are 21 years of age or older. You also authorize VGS Chateau Potelle to charge your credit card on file four times a year for your custom selected allocations. As weather permits, allocations are scheduled to ship to your address on file –All customizations and shipments will be confirmed via email before each release. Wine can only be delivered when an adult signature is obtained. We strongly recommend using a business address for all shipments. Please also note: Wine cannot be shipped to a P.O. Box.
To ensure sustained service and allocation of all our wines (including access to our limited Member Only wines), we kindly ask that your credit card on file remains current – especially during release periods. If your credit card is declined during more than one shipment, you agree to forfeit your membership position and will be added to a wait-list until a reactivation opportunity presents itself.
VGS memberships require a 1 year minimum commitment to accept quarterly allocation shipments. After 1 year, your membership will automatically renew until you either submit an email request or call to cancel. Our early cancellation fee is equivalent to the price of the remaining shipments you did not receive as a part of your club membership subscription requirement, as well as any complimentary tasting fees you received as part of the club benefit. Your first eligible cancellation date is one year from your signup date. Please call the Director of Membership with any questions regarding our cancellation policy.
To join, adjust, or cancel membership, please email firstname.lastname@example.org at least 48 hours prior to a schedule allocation.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. VGS Chateau Potelle monitors & chooses shipping dates very carefully. If the customer specifies a unique shipping date it is the responsibility of the customer to reschedule shipment due to temperature.
Decanting and Storage
We recommend letting our wines rest after delivery for a few weeks before opening. However, if you’re in a VGS emergency and can’t wait, open the bottle and decant it a few hours before you plan to enjoy it. Wine is delicate so we recommend storing in an area that never exceeds 65 degrees Fahrenheit.
At VGS Chateau Potelle, we pledge to keep your information private and confidential. We do not sell, share, or otherwise transmit your information except to facilitate purchase and shipping.
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