Policies

100% SATISFACTION GUARANTEE

VGS Chateau Potelle is committed to crafting the best wines possible. With that, we are proud to offer a full satisfaction guarantee on all of the wines you purchase from us. If you’re not 100% satisfied with any of the wines you receive from the winery, simply contact us at (707) 255-9440 within six months of purchase and we’ll happily send you a replacement.

Note that we will happily replace any wines purchased directly from the winery; however, we cannot replace VGS Chateau Potelle wines purchased from other wine retailers.


DELIVERY & WILL CALL

Legal Requirements

You must be 21 years of age or older, to order or receive alcoholic beverages from VGS Chateau Potelle. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from VGS Chateau Potelle are not for resale, and are for personal consumption only.

Weather Holds & Fall Shipments

Unless specifically requested, we avoid ground shipping when temperatures are too warm. Outside of this window, we ship orders when in-transit temperatures are below 78 degrees. As a result, the majority of our orders ship from in the Spring, Fall and Winter. Exact timing may vary by several weeks based on order volume and wine release dates.

States Authorized for Direct Shipment | Tax & Shipping Rates

VGS Chateau Potelle only ships to states where we are legally allowed and permitted. We collect the appropriate taxes each individual state requires Shipping rates are determined by weight, and fluctuate by each individual shipping zone and carrier. For specific questions please contact us directly at 707-255-9440

Will Call Orders

VGS Chateau Potelle is happy to extend the will call option at our Tasting House & Garden at 1200 Dowdell Lane in St. Helena with a 48-hour advanced notice Simply call us at 707-255-9440 and we will arrange to have your order(s) picked up at VGS Tasting House & Garden 1200 Dowdell Lane, St. Helena, CA 94574. Availability: Daily from 10 am – 4pm.

Membership

By joining a VGS Membership, you authorize you are 21 years of age or older. You also authorize VGS Chateau Potelle to charge your credit card on file four times a year for your custom selected allocations. As weather permits, allocations are scheduled to ship to your address on file –All customizations and shipments will be confirmed via email before each release. Wine can only be delivered when an adult signature is obtained. We strongly recommend using a business address for all shipments. Please also note: Wine cannot be shipped to a P.O. Box.

To ensure sustained service and allocation of all our wines (including access to our limited Member Only wines), we kindly ask that your credit card on file remains current – especially during release periods. If your credit card is declined during more than one shipment, you agree to forfeit your membership position and will be added to a wait-list until a reactivation opportunity presents itself.

VGS memberships require a 1 year minimum commitment to accept quarterly allocation shipments. After 1 year, your membership will automatically renew until you either submit an email request or call to cancel. Our early cancellation fee is equivalent to the price of the remaining shipments you did not receive as a part of your club membership subscription requirement, as well as any complimentary tasting fees you received as part of the club benefit. Your first eligible cancellation date is one year from your signup date. Please call the Director of Membership with any questions regarding our cancellation policy.

To join, adjust, or cancel membership, please email wineclub@chateaupotelle.com at least 48 hours prior to a schedule allocation.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. VGS Chateau Potelle monitors & chooses shipping dates very carefully. If the customer specifies a unique shipping date it is the responsibility of the customer to reschedule shipment due to temperature.

Decanting and Storage

We recommend letting our wines rest after delivery for a few weeks before opening. However, if you’re in a VGS emergency and can’t wait, open the bottle and decant it a few hours before you plan to enjoy it. Wine is delicate so we recommend storing in an area that never exceeds 65 degrees Fahrenheit.


PRIVACY

At VGS Chateau Potelle, we pledge to keep your information private and confidential. We do not sell, share, or otherwise transmit your information except to facilitate purchase and shipping.


TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern VGS Chateau Potelle relationship with you in the context of this website.

The term “VGS or Chateau Potelle” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

 

Greetings from the Napa Valley!

We hope you and your loved ones are healthy and safe!

In order to preserve the health of our guests, employees and the entire community, we are temporarily closing the VGS Tasting House & Garden in St. Helena until further notice.  We will continue to work remotely and ensure all customer inquiries are answered quickly.  

If you have an upcoming appointments affected by this temporary closure we will reach out to you directly to reschedule.

At VGS we never take your business and your support for granted. We want to continue to earn it and are available to assist you with any of your wine related needs.  Our online store is open and we will expedite your orders quickly!

We have plenty of outstanding vintages soon to be introduced…so stay tuned!

Thank you for your understanding and continued support. We look forward to welcoming you all back to VGS Chateau Potelle as soon as possible. In the meantime, please stay safe and make the most of this time with your loved ones!

Jean-Noel and the entire VGS Team!

×